Frequently Asked Questions
1. Where does Alina b. deliver and how long does it take?
Alina b. delivers anywhere domestic to the United States as well as overseas. Most in-stock items ship within 24 hours of ordering; however, some orders may take longer to process due to the fact that our items are manufactured in Europe. Please note that we do not ship on Sundays or US holidays. Some items may take longer to arrive because it might be coming directly from Europe. In this case, expect your order to arrive within a few weeks. Contact us for approximate shipping dates and arrivals by phone at (510) 928-7549 or by email at firstname.lastname@example.org.
2. Am I able to cancel my order or change it before it ships?
Your order may be canceled before the end of our business day at 6:00 PM Monday through Saturday, and before 5:00 PM on Sundays. Your order will not be canceled after this time. Please note, Alina b. is closed on most holidays, and occasionally on Mondays.
3. Will I be notified when my order ships?
Yes, Alina b. will send you an email notification when we have placed the item in the mail. Please be sure that you check your spam folder in case the confirmation email accidentally ended up there. Please note that items are charged when they are placed, not after they are shipped.
4. If my items arrive in separate packages, will I be charged extra?
We will do our best to assure that you are not charged extra in the event that one of your items is backordered and must arrive separately.
5. Do you ship to PO Boxes and APO/FPO addresses?
No, unfortunately Alina b. does not ship to PO Boxes and APO/FPO addresses. We ship to businesses and residential homes.
RETURNS AND EXCHANGES
1. What is Alina b.'s return policy?
If you are not satisfied with your shipment for any reason, please contact us at (510) 928-7549 or at email@example.com, and let us know how we can help. All merchandise that has not been worn or damaged may be returned to us by mail to our store within ten days of its arrival. After the period of ten days is over, your return will not be accepted. Please note, we will only accept returned items that come back to us in the item's pristine and original condition. Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.
2. Can I be refunded for my return?
Please note that Alina b. only gives store credit in the event of a return. This store credit will be emailed to you right away and will be available for use at any time either in person or through our online store.
ORDERING AND PAYMENT
1. What methods of payment does the Alina b. online shop accept?
The Alina b. online shop accepts Visa, MasterCard, American Express, Discover, PayPal, JCB, and Alina b. store credit.
2. How do European sizes compare to US sizes?
3. If I place an order, when will I be charged?
You will be charged at the time that the order was made.
4. What do I do if I can't find my store credit?
Please check your spam folder first. Still can't find it? Contact us and we look into ameliorating this problem. Call us at (925) 736-1300 or (510) 928-7549 or email us at firstname.lastname@example.org.